Return And Refund Policy
Return & Refund Policy
Return & Refund Policy
Effective Date: August 24, 2026
We want you to love your beauty purchases. If you’re not completely satisfied with your order, we’re happy to help with eligible returns and refunds.
1. Return Window
You may request a return within 30 days of the delivery date.
To be eligible for a return, items must:
Be unused, unopened, and in their original packaging.
Be in the same condition in which you received them.
Include all original accessories, labels, and promotional materials, when applicable.
Be accompanied by your order number or proof of purchase.
2. Makeup & Beauty Product Requirements
For health and hygiene reasons, opened or used makeup, skincare, cosmetic, and personal-care products generally cannot be returned unless the product arrived damaged, defective, or incorrect.
We cannot accept returns for products that have been altered, contaminated, or damaged after delivery through customer use or improper storage.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, expired, or contains the wrong item, please contact us within 7 days of delivery.
Please provide:
Your order number.
A description of the issue.
Clear photos of the product and packaging, when applicable.
If the issue is confirmed, we may provide a replacement, store credit, or full refund, including reasonable return shipping costs when applicable.
4. Non-Returnable Items
The following items are generally non-returnable:
Opened or used cosmetics and beauty products.
Products without their original packaging.
Gift cards.
Final-sale or clearance items identified as non-returnable at the time of purchase.
Items damaged or altered after delivery by the customer.
Products that cannot be resold for health or hygiene reasons.
5. How to Request a Return
To request a return, contact our customer service team with your order number and the reason for the return.
If your return is approved, we will provide instructions for sending the product back. Do not send items to the return address printed on the package unless our customer service team has authorized the return.
6. Return Shipping
Unless an item is defective, damaged, or incorrectly shipped, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is the result of an error on our part.
7. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
If a refund is not approved because the returned product does not meet our eligibility requirements, we may return the product to you at your expense.
8. Exchanges
We may offer exchanges for eligible products, subject to availability. If the requested replacement is unavailable, we may issue a refund or store credit instead.
For hygiene reasons, opened or used cosmetics generally cannot be exchanged unless they are defective or were shipped incorrectly.
9. Missing or Lost Packages
If tracking shows that your package was delivered but you cannot locate it, please contact us as soon as possible. We may ask you to verify your shipping address and check with household members, neighbors, or the delivery carrier.
We are not responsible for packages delivered to an incorrect address provided by the customer or for packages confirmed as delivered by the carrier, except where required by applicable law.
10. Order Cancellations
We process orders as quickly as possible. If you need to cancel an order, contact us immediately. We cannot guarantee cancellation once an order has entered processing or shipment.
If the order has already shipped, you may need to receive the package and follow our return procedure.
11. Changes to This Policy
We reserve the right to update this Return & Refund Policy from time to time. The policy in effect at the time of your purchase will generally apply, subject to applicable law.
12. Contact Us
If you have questions about a return or refund, please contact our customer service team at Therousseaueffect@gmail.com.